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Q1: What is Banana Travel Sim?
Banana Travel Sim is a roaming data SIM card. Simply insert it upon arrival and enable data roaming ā no complicated setup required. Itās an essential companion for travel and business trips.
Q2: What devices is it compatible with?
Banana Travel Sim is compatible with most of the smartphone devices.
Q3: What SIM card formats are available?
Banana Travel Sim provides various SIM card formats, including Nano, Micro, and Mini, making it suitable for most phone models.
Q4: What destinations and networks does it support?
Banana Travel Sim offers roaming data in over 60 countries and regions worldwide. It mainly supports 5G network data services, with some areas supporting 4G. Actual usage depends on local network coverage.
Q1:Ā Does the number of days need to be used consecutively?
Yes, all products must be used consecutively once activated.
Q2: How do I add extra days during my trip?
You can purchase additional days by selecting the desired top-up package on our website. (Itās recommended to place the order at least 12 hours in advance.)
Q3: How is a "day" defined?
Unless otherwise specified, a "day" is defined as a 24-hour period starting from the activation time.
Q1: How do I activate the data service?
Tip for dual-SIM phones:Ā Insert the SIM card into the SIM 1 slot and set SIM 1 as the primary data service network.
Reminder:Ā Before removing the Banana Travel Sim or switching back to another SIM card, remember to disable mobile data roaming to avoid unnecessary roaming charges.
Q2: What if my Banana Travel Sim doesnāt connect to the data service?
Ensure the following:
If youāre still unable to connect, try powering off your phone and restarting it.
For further assistance, contact technical support via WhatsApp:Ā https://wa.me/85269978989
Note:Ā Most phones automatically configure APNs upon inserting the SIM card. If it doesnāt work, check the access point, chosen network operator, and data roaming settings. The issue may not be with the SIM card itself, so contact technical support before returning to Hong Kong. No claims or refunds will be processed without prior contact. Keep the SIM card and packaging for future inquiries.
Q3: Can I manually select a different network?
Banana Travel Sim connects automatically to the local network.
If the displayed network is not the one you selected, you can manually set the correct network operator.
If manual adjustments donāt work, try restarting your phone.
Q4: Can I make voice calls using Banana Travel Sim?
Banana Travel Sim does not support roaming voice calls. However, you can use third-party apps like WhatsApp or Line to make voice calls using mobile data.
Q5: Do I need to update my WhatsApp number when using Banana Travel Sim?
When replacing your SIM card abroad, WhatsApp will ask if you want to retain or update your number. Simply choose to retain your current number to continue using your existing WhatsApp account.
Q6. Anything to note when using Banana Travel SIM / eSIM?
If you lose it, both SIM and eSIM canāt be replaced ā youāll need to buy a new one. Also, once an eSIM is activated on a device, it canāt be moved to another phone or device.
Q1: What payment methods are accepted?
We currently accept bank transfers, FPS (Faster Payment System), Apple Pay, WeChat Pay, Visa, or MasterCard. More payment options will be available in the future.
Q2: How can I receive my Banana Travel Sim?
Once the order is paid, it will be processed and shipped within approximately two business days.Ā
If you choose Hongkong Post local ordinary mail, the estimated delivery time is 3ā5 business days (longer for outlying islands or remote areas).Ā
To reduce the risk of lost mail or if you prefer faster delivery, you may opt for SF Express, with an estimated delivery time of 1ā2 business days.
Delivery times are for reference only and are not guaranteed as part of the service commitment.
Q1: Does Banana Travel Sim require real-name registration?
For our roaming data cards, real-name registration is required for travel in Hong Kong and Taiwan.